Financial services customers are using more and more channels – such as call centres, online banking etc. This trend looks permanent, but must be managed carefully and efficiently, as the cost of using more channels continues to grow. This year’s Efma Congress will therefore look at the...

Some of the main issues that will be addressed by the conference include: • The right channels – Exploring the benefits of alternative sales channels, and looking at how to minimise the legal barriers involved in building thriving relationships with new business partners. • The right...