Crafting and Shaping Knowledge Worker Services in the Information Economy

1. Introduction -- 2. OPEX Sourced Knowledge Worker Services -- 3. Adaptiveness and Responsiveness within Knowledge Worker Services -- 4. Resiliency within Knowledge Worker Services -- 5. Risk Management within Knowledge Worker Services -- 6. Business Architecture for Knowledge Worker Services -- 7. People within Knowledge Worker Services -- 8. Training and Skilling within Knowledge Worker Services -- 9. Operational Transformation within Knowledge Worker Services -- 10. ICT Operations and Services within Knowledge Worker Services -- 11. Project Management within Knowledge Worker Services -- 12. Knowledge Worker Services Transformation.