15 years of measurement model misspecification in trust research? A theory basedapproach to solve this problem

The existence of trust in an IT-based service and its providers is an important basis for, amongothers, the decision to adopt and continuously use such services. It also improves the chances forthe successful collaboration in virtual teams and forming strategic alliances. Due to itsimportance this research area has drawn much attention and has been intensively researched inrecent years. We thus deem it is necessary to analyze the current state of the art in quantitativetrust research, and are guided by two research questions: a) Which distinct antecedents of thevarious kinds of trust have been quantitatively examined? b) How did the researchers measuretrust, and how reliable are these measurements? Based on the results of the literature review weincluded a third research questions c) How can current trust measurement models be enhanced,based on the theory, to strengthen the impact of the results?[...]