A case study on the service quality perception in a university mall : customers’ perspective
Ammar Moohialdin, Muhammad Saiful Islam
| Year of publication: |
2022
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|---|---|
| Authors: | Moohialdin, Ammar ; Islam, Muhammad Saiful |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 36.2022, 3, p. 403-416
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| Subject: | customers | SERVQUAL | E-C-B model | university mall | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Einkaufszentrum | Shopping center | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2021.10037077 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013369931