A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
George Paltayian, Andreas C. Georgiou and Katerina Gotzamani
| Year of publication: |
2024
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|---|---|
| Authors: | Paltayian, George ; Georgiou, Andreas C. ; Gotzamani, Katerina |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 1, p. 150-172
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| Subject: | Analytic hierarchy process | E-banking | E-services | Quality function deployment | Electronic Banking | Electronic banking | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Entscheidung | Decision |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-02-2021-0030 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014470825