A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Year of publication: |
2024
|
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Authors: | Paltayian, George ; Georgiou, Andreas C. ; Gotzamani, Katerina |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 1, p. 150-172
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Subject: | Analytic hierarchy process | E-banking | E-services | Quality function deployment | Electronic Banking | Electronic banking | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Entscheidung | Decision |
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