A common identity intervention to improve service quality for consumers experiencing vulnerabilities
Frank G. Cabano and Elizabeth A. Minton
| Year of publication: |
2023
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|---|---|
| Authors: | Cabano, Frank G. ; Minton, Elizabeth A. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 26.2023, 4, p. 597-613
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| Subject: | service quality | common identity | social identity threat | discrimination | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Konsumentenverhalten | Consumer behaviour |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231157076 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580337