A comparative analysis of the ports of Incheon and Shanghai : the cognitive service quality of ports, customer satisfaction, and post-behaviour
Chul-Ho Cho, Byung-Il Kim and Jae-Hoon Hyun
| Year of publication: |
2010
|
|---|---|
| Authors: | Cho, Chul-ho ; Kim, Byung-il ; Hyŏn, Chae-hun |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 9/10, p. 919-930
|
| Subject: | Dienstleistungsqualität | Service quality | Kognition | Cognition | Kundenzufriedenheit | Customer satisfaction | Hafen | Port | Südkorea | South Korea | Shanghai |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008660477