A composite measure of performance-expectation and performance-only measures
Sang-June Park and Youjae Yi
| Year of publication: |
November-December 2017
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|---|---|
| Authors: | Park, Sang-June ; Yi, Youjae |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 15/16, p. 936-947
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| Subject: | Service quality | expectation | performance | satisfaction | Dienstleistungsqualität | Messung | Measurement | Performance-Messung | Performance measurement | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/02642069.2017.1369968 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011847999