A conceptual framework for the service recovery paradox
A. Krishna; G. S. Dangayach; R. Jain
| Year of publication: |
2011
|
|---|---|
| Authors: | Krishna, Anupam ; Dangayach, G. S. ; Jain, Rakesh |
| Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374-X. - Vol. 11.2011, 1, p. 41-56
|
| Subject: | Dienstleistungssektor | Service industry | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009233542