A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Faruk Seyitoğlu, Stanislav Ivanov
| Year of publication: |
2020
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|---|---|
| Authors: | Seyitoğlu, Faruk ; Ivanov, Stanislav |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 91.2020, p. 1-10
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| Subject: | Service delivery system | Service robot | Hospitality firms | Physically distant service | Positioning strategy | COVID-19 | Dienstleistungsqualität | Service quality | Roboter | Robot | Gastgewerbe | Hospitality industry | Dienstleistungssektor | Service industry | Krankenhaus | Hospital | Kundenservice | Customer service | Coronavirus | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102661 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012389791