A conversation-based perspective for shaping ethical human-machine interactions : the particular challenge of chatbots
Grazia Murtarelli, Anne Gregory, Stefania Romenti
| Year of publication: |
2021
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|---|---|
| Authors: | Murtarelli, Grazia ; Gregory, Anne ; Romenti, Stefania |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 129.2021, p. 927-935
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| Subject: | Artificial intelligence | Chatbot | Conversation management | Ethical challenges | Online conversations | Künstliche Intelligenz | Unternehmensethik | Business ethics | Ethik | Ethics | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.09.018 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012509764