A cross-cultural comparison of perceived informational fairness with service failure explanations
| Year of publication: |
2011
|
|---|---|
| Authors: | Wang, Chen-ya ; Mattila, Anna S. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 25.2011, 6 (13.9.), p. 429-440
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