A cultural study of ISO 9000 certification
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|Authors:||Mallak, Larry A. ; Bringelson, Liwana S. ; Lyth, David M.|
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 14.1997, 4-5, p. 328-348
Bringelson, Liwana S., (1995)
Talk It Up (and Down and Across) - Whether you're talking up, down, or across the organizational chart, there are strategies that make communication more effective. Sharing technical and task information must be balanced with courtesy, competence, and an understanding of the audience. Learn the common pitfalls and solutions to communication.
Aller, Betsy M., (2005)
Mallak, Larry A., (2003)
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