A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
Year of publication: |
2020
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Authors: | So, Kevin Kam Fung ; Li, Xiang ; Kim, Hyunsu |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 44.2020, 2, p. 178-200
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Subject: | customer engagement | tourism | hospitality | literature review | research progress | Tourismuswirtschaft | Tourism industry | Gastgewerbe | Hospitality industry | Bibliometrie | Bibliometrics | Beziehungsmarketing | Relationship marketing | Tourismusforschung | Tourism research |
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