A distribution-free phase-II CUSUM procedure for monitoring service quality
Amitava Mukherjee and Marco Marozzi
| Year of publication: |
October 2017
|
|---|---|
| Authors: | Mukherjee, Amitava ; Marozzi, Marco |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 11, p. 1227-1263
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| Subject: | quality control | statistical process control | nonparametric statistics | call centre response times | run-length | Dienstleistungsqualität | Service quality | Callcenter | Call centre | Qualitätsmanagement | Quality management | Statistische Methode | Statistical method | Statistische Qualitätskontrolle | Statistical quality control | Nichtparametrisches Verfahren | Nonparametric statistics | Statistische Methodenlehre | Statistical theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1134266 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011779641