A FRAMEWORK FOR ANALYSING SERVICE ECOSYSTEMCAPABILITIES TO INNOVATE1

Electronic services delivered over the Internet are gaining importance in the business world. Thisarea has seen an increase in scientific interest over the past years under the labels “Internet ofServices” and Web-service ecosystems. The paper develops a conceptual framework of actors andtheir roles in an open innovation system for a networked ecosystem of Web-services. The frameworkillustrates how open innovation can be implemented in a Web-service ecosystem to increaseinnovation performance. Simultaneously this research closes a conceptual gap in current reasoningabout Web-service ecosystems that neglects innovation processes.[...]