A Framework for Service Employee Scheduling
|Year of publication:||
Industrial management : the magazine for better management in industry. - Norcross, Ga. : Institute of Industrial Engineers, ISSN 0019-8471, ZDB-ID 4108498. - Vol. 39.1997, 3, p. 1-2
Worth the Wait - How does a service operation manager balance customer waiting times with staff idle times? Graphical analysis of queuing operations offers a simple method to track customer arrivals and departures, and this can form a rational basis for setting staffing schedules
Browne, Jim, (1999)
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