A fuzzy service quality based approach for performance evaluation of educational units
Majid Nojavan, Atefeh Heidari, Davood Mohammaditabar
| Year of publication: |
2021
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| Authors: | Nojavan, Majid ; Heidari, Atefeh ; Mohammaditabar, Davood |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier, ISSN 0038-0121, ZDB-ID 208905-1. - Vol. 73.2021, p. 1-10
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| Subject: | Educational units | Fuzzy AHP | Fuzzy DEA | Fuzzy SERVQUAL | Fuzzy TOPSIS | Performance evaluation | Service quality | Dienstleistungsqualität | Fuzzy-Set-Theorie | Fuzzy sets | AHP-Verfahren | AHP approach | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2020.100816 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012496491