A grey decision-making trial and evaluation laboratory model for digital warehouse management in supply chain networks

Integrating digitalization and warehouse management systems (WMS) is a crucial aspect of enhancing supply chain performance for strategic competitiveness. Multiple technologies promote digital development and supply chain management (SCM) transformation. They include artificial intelligence and robotics, cloud computing, 3D printing, advanced analytics, blockchain, augmented reality, radio frequency identification (RFID), the internet of things (IoT), and cloud technology. This research aims to identify and evaluate the factors of digitalization, WMS, and supply chain performance by combining a comprehensive literature review analysis with the grey decision-making trial and evaluation laboratory (DEMATEL) method. An extensive literature review is conducted to identify the primary determinants of supply chain performance. Subsequently, the expert panel from the textile industry is consulted to obtain expert opinions on these factors' relative importance. The findings of this study demonstrated that by considering the interdependencies on supply chain performance and the uncertainties related to expert judgments, the suggested comprehensive model is highly capable of addressing the digitalization WMS problem.