'A Land of Milk and Honey'? Reengineering the 'Past' and 'Present' in a Call Centre
| Year of publication: |
2004
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|---|---|
| Authors: | Mccabe, Darren |
| Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 41.2004, 5, p. 827-856
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