A lean approach for service productivity improvements: synergy or oxymoron?
| Year of publication: |
2013
|
|---|---|
| Authors: | Carlborg, Per ; Kindström, Daniel ; Kowalkowski, Christian |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 23.2013, 4 (4.7.), p. 291-304
|