A logistic regressionand linear programming approach for multi-skill staffing optimization in call centers
Thuy Anh Ta, Tien Mai, Fabian Bastin, Pierre L'Ecuyer
| Year of publication: |
[2022]
|
|---|---|
| Authors: | Thuy Anh Ta ; Tien Mai ; Bastin, Fabian ; L'Ecuyer, Pierre |
| Publisher: |
Montréal (Québec), Canada : GERAD, HÉC Montréal |
| Subject: | Personaleinsatzplanung | Crew scheduling | Callcenter | Call centre | Qualifikation | Occupational qualification | Dienstleistungsqualität | Service quality | Logit-Modell | Logit model | Lineare Optimierung | Linear programming | Theorie | Theory |
freely available
| Extent: | 1 Online-Ressource (circa 14 Seiten) Illustrationen |
|---|---|
| Series: | Les cahiers du GERAD. - Montréal (Québec), Canada : GERAD, HÉC Montréal, ZDB-ID 3026340-2. - Vol. G-2022, 16 (April 2022) |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature ; Arbeitspapier ; Working Paper |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013279842