A maturity model and an evaluation system of software customer satisfaction: the case of software companies in Korea
| Year of publication: |
2004
|
|---|---|
| Authors: | Leem, Choon Seong ; Yoon, Yongki |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 104.2004, 3-4, p. 347-354
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