A maturity model for implementation and application of Enterprise Resource Planning systems and ERP utilization to Industry 4.0

This study analyzes the evolution of ERP systems and the current trends of their implementation and application, also the organization's readiness for further digitalization. Throughout the study, it is identified that there are many critical factors that have an impact on the process of implementation and application of ERP systems. There are different studies and reports that confirm that organizations are struggling with this process. The researchers have identified and proposed different stages of implementation and application of ERP systems. Moreover, three maturity models are identified, which aim to measure the ERP maturity level in the organizations, but they lack defining the complete process which supports the organizations to check their maturity level of ERP systems by themselves. On the other hand, Industry 4.0, as a new technological concept, aims to support organizations to complete digitalization and automation of their processes and functions, specifically in the manufacturing industry. Based on the undertaken study, a new ERP Maturity Model (ERPMM) is developed with the aim to measure the maturity of implementation and application of the ERP system in the organizations. With the purpose to check the reliability and validity of the developed model, the quantitative methodology was applied. The proposed model (ERPMM) to measure the maturity of ERP system implementation and application will support organizations in generating a clear picture of their organization status related to the implementation and application of the ERP system. In this way, they are able to evaluate the benefits of implementation and application of an ERP system, and whether they should do anything in the way they are applying such a system. The study also analyzes the impact of different factors that have an effect on a successful ERP system implementation and application. In addition, this study has investigated whether strategic use of IT positively affects the ERP selection, implementation, and application process, as ...