A measure of consumer complaining behaviour in service industry : scale validation
Prabhjot Kaur, Sanjeev Kumar Sharma
| Year of publication: |
June 2015
|
|---|---|
| Authors: | Kaur, Prabhjot ; Sharma, Sanjeev Kumar |
| Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 19.2015, 1, p. 37-51
|
| Subject: | Consumer complaining behaviour (CCB) | service industry | exploratory and confirmatory factor analysis | validation | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Beschwerdemanagement | Complaint management | Faktorenanalyse | Factor analysis | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0971890715585200 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011761340