A meta-analysis of relationships linking service failure attributions to customer outcomes
Yves Van Vaerenbergh, Chiara Orsingher, Iris Vermeir, and Bart Larivière
| Year of publication: |
2014
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|---|---|
| Authors: | Van Vaerenbergh, Yves ; Orsingher, Chiara ; Vermeir, Iris ; Larivière, Bart |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 17.2014, 4, p. 381-398
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| Subject: | service failure | attributions | controllability | stability | service recovery | satisfaction | meta-analysis | Dienstleistungsqualität | Service quality | Meta-Analyse | Meta-analysis | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010432171