A model for ageing-home-care service process improvement
Year of publication: |
December 2017
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Authors: | Yu, Shu-yan ; Shie, An-jin |
Published in: |
International journal of management, economics and social sciences : IJMESS. - Jersey City, NJ : [Verlag nicht ermittelbar], ISSN 2304-1366, ZDB-ID 2678845-7. - Vol. 6.2017, S1, p. 185-198
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Subject: | Ageing-home-care service | service process | service blueprint | failure models and effects analysis (FMEA) | Prozessmanagement | Business process management | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
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