A model of the perception gap between different actors
Year of publication: |
2013
|
---|---|
Authors: | Kanno, Taro ; Furuta, Kazuo ; Chou, Tsai-hsuan |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 4, p. 382-394
|
Subject: | Expectation and belief | Gap categorization | Multi-actor context | Perception gap |
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