A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement
Stelios Tsafarakis, Theodosios Kokotas, Angelos Pantouvakis
| Year of publication: |
May 2018
|
|---|---|
| Authors: | Tsafarakis, Stelios ; Kokotas, Theodosios ; Pantouvakis, Angelos |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 68.2018, p. 61-75
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| Subject: | Multicriteria analysis | Airline passenger satisfaction | Service quality improvement | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Passagierluftverkehr | Air passenger transport | Fluggesellschaft | Airline | Qualitätsmanagement | Quality management | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2017.09.010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011845851