A new look at factors influencing total quality management failure : work process control or workforce control?
Year of publication: |
2008
|
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Authors: | Soltani, Ebrahim ; Lai, Pei-Chun ; Phillips, Paul |
Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 722783-8. - Vol. 23.2008, 1/2, p. 125-142
|
Subject: | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management | Leistungsbeurteilung | Employee performance appraisal | Arbeitspsychologie | Organizational psychology |
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