A new model to improve service quality in the property management industry
Ting-Yi Chiang, Yeng-Horng Perng
| Year of publication: |
2018
|
|---|---|
| Authors: | Chiang, Ting-Yi ; Perng, Yeng-Horng |
| Published in: |
International journal of strategic property management. - Vilnius : Univ., ISSN 1648-715X, ZDB-ID 2221300-4. - Vol. 22.2018, 5, p. 436-446
|
| Subject: | property services | service research | SERQUAL | Kano model | Refined Kano model | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3846/ijspm.2018.5226 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011998028