A novel model for business process maturity assessment through combining maturity models with EFQM and ISO 9004:2009
Year of publication: |
2013
|
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Authors: | Moradi-Moghadam, Mohsen ; Safari, Hossein ; Maleki, Meysam |
Published in: |
International journal of business process integration and management : IJBPIM. - Olney, Bucks : Inderscience Enterprises, ISSN 1741-8763, ZDB-ID 2193360-1. - Vol. 6.2012/13, 2, p. 167-184
|
Subject: | process management | process implementation | business process maturity models | BPMMs | Prozessmanagement | Business process management | Qualitätsmanagement | Quality management | Standardisierung | Standardization |
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