A paired-test method to verify service speed improvement in the Six Sigma approach : a restaurant's case study
Year of publication: |
November-December 2016
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Authors: | Chen, Hsi-Tien ; Chen, Kuen-Suan |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 11/12, p. 1277-1297
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Subject: | Six Sigma | order statistics | service speeds | critical-to-quality characteristic |
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