A Pragmatic View of Perceived Service Quality Measurement
Year of publication: |
2003
|
---|---|
Authors: | Hamer, Lawrence O. |
Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 24.2003, 3, p. 29-42
|
Saved in:
Saved in favorites
Similar items by person
-
A real-time expectation updating based process model of service quality
Sudharshan, Devanathan, (1995)
-
Reducing online buyers' perceptions of risk : a study of online auctions
Hamer, Lawrence O., (2011)
-
Hamer, Lawrence O., (2000)
- More ...