A quality-based customer service system approach
Nilson Cibério de Araújo Leão, Fagner José Coutinho de Melo, Raíssa Corrêa de Carvalho, Denise Dumke de Medeiros
| Year of publication: |
2023
|
|---|---|
| Authors: | Leão, Nilson Cibério de Araújo ; Melo, Fagner José Coutinho de ; Carvalho, Raíssa Souto Maior Corrêa de ; Medeiros, Denise Dumke de |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 45.2023, 4, p. 484-513
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| Subject: | CSS | customer service system | excellence management models | QFD | quality function deployment | total quality management | TQM | Qualitätsmanagement | Quality management | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | IT-gestütztes Marketing | Computer-assisted marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2023.132856 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014364435