A real-time expectation updating based process model of service quality
Year of publication: |
1995
|
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Authors: | Sudharshan, Devanathan ; Liu, Ben Shaw-ching ; Hamer, Lawrence O. |
Publisher: |
Urbana-Champaign |
Subject: | Dienstleistungsqualität | Service quality | Prozessmanagement | Business process management | Erwartungsbildung | Expectation formation | Qualitätsmanagement | Quality management |
Extent: | 34, [13] S. : graph. Darst |
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Series: | Office of Research working paper / University of Illinois at Urbana-Champaign, College of Commerce and Business Administration. - Urbana-Champaign, Ill., ZDB-ID 2262046-1. |
Type of publication: | Book / Working Paper |
Language: | English |
Source: | ECONIS - Online Catalogue of the ZBW |
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