A service quality map based on Kano's theory of attractive quality
| Year of publication: |
2011
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|---|---|
| Authors: | Erto, Pasquale ; Vanacore, Amalia ; Staiano, Michele |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 23.2011, 2 (1.3.), p. 196-216
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