A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L'Ecuyer
| Year of publication: |
2021
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|---|---|
| Authors: | Thuy Anh Ta ; Chan, Wyean ; Bastin, Fabian ; L'Ecuyer, Pierre |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 293.2021, 3 (16.9.), p. 966-979
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| Subject: | L-shaped decomposition | Sample average approximation | Simulation | Stochastic optimization | Stochastic programming | Stochastischer Prozess | Stochastic process | Dekompositionsverfahren | Decomposition method | Mathematische Optimierung | Mathematical programming | Callcenter | Call centre | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ejor.2020.12.049 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012533794