A structural equation model of customer satisfaction and future purchase of mail-order speciality food

Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.

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Year of publication:	2006
Authors:	Mai, Li-Wei ; Ness, Mitchell R.
Published in:	International Journal of Business Science & Applied Management (IJBSAM). - s.l. : International Journal of Business Science & Applied Management, ISSN 1753-0296. - Vol. 1.2006, 1, p. 1-13
Publisher:	s.l. : International Journal of Business Science & Applied Management
Subject:	customer satisfaction \| re-purchase intentions \| speciality mail order food \| structural equation modelling

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Type of publication:	Article
Type of publication (narrower categories):	Article
Language:	English
Other identifiers:	1029772053 [GVK] hdl:10419/190575 [Handle]
Source:	EconStor

Persistent link: https://www.econbiz.de/10011946268