A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Siew-Yong Lam, Voon-Hsien Lee and Keng-Boon Ooi; Kongkiti Phusavat
| Year of publication: |
2012
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|---|---|
| Authors: | Lam, Siew-yong ; Lee, Voon-Hsien ; Ooi, Keng-boon ; Kongkiti Phusavat |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 3, p. 281-309
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| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Marketingmanagement | Marketing management | Dienstleistungssektor | Service industry | Strukturgleichungsmodell | Structural equation model | Malaysia |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009562206