A study of guest's expectation and perception of hotel service quality : case of Khajuraho, India
Year of publication: |
2013
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Authors: | Dixit, Saurabh Kumar |
Published in: |
Enlightening tourism : ET ; a pathmaking journal. - Huelva : Univ., ISSN 2174-548X, ZDB-ID 2631025-9. - Vol. 3.2013, 2, p. 125-141
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Subject: | Service Quality | Perception | Expectation | Satisfaction | Hospitality industry | Dienstleistungsqualität | Service quality | Indien | India | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Wahrnehmung |
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