A study of relationship among service quality of e-commerce websites, customer satisfaction, and purchase intention
Sanjay Dhingra, Shelly Gupta, Ruchi Bhatt
| Year of publication: |
2020
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|---|---|
| Authors: | Dhingra, Sanjay ; Gupta, Shelly ; Bhatt, Ruchi |
| Published in: |
International journal of e-business research : an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-1131, ZDB-ID 2201735-5. - Vol. 16.2020, 3, p. 42-59
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| Subject: | Confirmatory Factor Analysis | Customer Satisfaction | E-Commerce Websites | E-Service Quality | Purchase Intention | Structural Equation Modeling | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Website | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Faktorenanalyse | Factor analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJEBR.2020070103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012302663