A study of the relationship between total quality management and business performance in the banking sector
Sukhjinder Singh Tagger, Munish Gupta
| Year of publication: |
2020
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|---|---|
| Authors: | Tagger, Sukhjinder Singh ; Gupta, Munish |
| Published in: |
International journal of business competition and growth : IJBCG. - Genève [u.a.] : Inderscience Enterprises, ISSN 2042-3853, ZDB-ID 2592937-9. - Vol. 7.2020, 2, p. 118-132
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| Subject: | total quality management | TQM | service quality | bank performance | TQM practices | firm performance | customer satisfaction | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Kundenzufriedenheit | Customer satisfaction | Bank | Beziehungsmarketing | Relationship marketing | Performance-Messung | Performance measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBCG.2020.111943 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506221