A study on customer experience of using chatbots in banking sector with moderating role of age and gender
Shubhangi Agarwal, Bhawna Agarwal, Ruchika Gupta
| Year of publication: |
2025
|
|---|---|
| Authors: | Agarwal, Shubhangi ; Agarwal, Bhawna ; Gupta, Ruchika |
| Published in: |
International journal of electronic finance : IJEF. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-0077, ZDB-ID 2232948-1. - Vol. 14.2025, 1, p. 42-66
|
| Subject: | banking industry | chatbots | customer experience | customer satisfaction | India | Smart PLS | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Indien | Bank | Konsumentenverhalten | Consumer behaviour | Geschlecht | Gender |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJEF.2025.143236 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015357791