A Study on Passengers’ Satisfaction on Bus Services’ in Pollachi

Today transport is the good performing sector hence road transport in India is operated by public sector and predominately by private sector. In general, compared with the other modes of transport bus transport and its services are more indispensable, convenient and very easy to access. The majority of passengers prefer bus service for their transport purpose; hence, it is necessary to fulfil their satisfaction and to provide a good quality of bus services. Passenger satisfaction with transportation services can be placed in the framework of passenger interests. The overall service quality of bus transport significantly increases, when they satisfied with the services such as fare level, crime rate at bus station and the traffic safety record of the bus operator. In this case, the problem can be suggested that an improvement of the service planning and reliability has the greatest effect on global level passenger satisfaction. Realizing the importance of the transport facility of the bus travelling between Pollachi to Coimbatore the researcher has taken “A Study on Passengers’ Satisfaction on Bus Services’ in Pollachi (with special reference to bus travelling between Pollachi – Coimbatore route)