A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage
Sang-Gun Lee; Chang-Gyu Yang; Jae-Beom Lee
| Year of publication: |
2015
|
|---|---|
| Authors: | Lee, Sang Gun ; Yang, Chang-gyu ; Lee, Sin-bok ; Lee, Jae-beom |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 9.2015, 3, p. 567-586
|
| Subject: | ICT market | Satisfaction | Dissatisfaction | Web portal preference | Two-factor theory | Kano model | Digitale Plattform | Digital platform | Kundenzufriedenheit | Customer satisfaction | Informationstechnik | Information technology | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Website |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-014-0240-3 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011386441