A SWOT Analysis of Using Mobile Technology in Knowledge Providing in Organisations

The development of various technologies affects the functioning of both individuals and organizations. Mobile technology plays an important role in the modern society. Mobile devices, as ones of the most important elements of this technology, are becoming increasingly ubiquitous and provide sophisticated functionality for both personal and professional use. This article has two main goals. Firstly, the article systematizes the "mobile device" term that, while commonly used, lacks a precise definition. The definition of this term depends on how people perceive it, and on the type of services it offers. The analysis of the previous studies allows to identify four factors that play a key role in defining the “mobile device” concept, namely: (1) portability, (2) pocket-size, (3) being handheld, and (4) wirelessness. It should be emphasized that these factors can also be crucial from the point of view of the use of mobile devices in the area of knowledge providing. Secondly, in the manuscript, the results of SWOT analysis that allowed to identify strengths, weaknesses, opportunities, and threats related to the use of mobile devices in knowledge providing in organisations are presented. To achieve the research goals, a comprehensive literature review was conducted. The research outcome might be useful both for practitioners who design mobile applications, and for researchers who develop conceptual models of knowledge management