A tale of two frontlines : critically assessing the dynamics of interracial service encounters
LaDonna M. Thornton, Angela L. Jones, Akon E. Ekpo, Pettis Kent and W. Keith Story
| Year of publication: |
2025
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|---|---|
| Authors: | Thornton, LaDonna M. ; Jones, Angela L. ; Ekpo, Akon E. ; Kent, Pettis ; Story, W. Keith |
| Published in: |
Production and operations management : the flagship research journal of the Production and Operations Management Society. - London : Sage Publications, ISSN 1937-5956, ZDB-ID 2151364-8. - Vol. 34.2025, 3, p. 401-411
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| Subject: | Diversity | Frontline | Interracial Service Encounters | High-Contact Services | Service Supply Chains | Dienstleistungsqualität | Service quality | Lieferkette | Supply chain | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10591478241276136 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015485802