A TQM Study: Integrating the Importance-Performance and Intra-Organization Impact Analyses

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a Mid-Atlantic university, Importance-Performance Analysis and Intra-Organizational Impact Analysis are introduced. An integration of the results of the two analyses identifies those areas within the university where cooperative arrangements are necessary to achieve improved performance and customer satisfaction.

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Year of publication:	1994
Authors:	Quazi, Hesan A. ; Dolinsky, Arthur L. ; Twomey, Daniel F.
Published in:	American Journal of Business. - Bureau of Business Research. - Vol. 9.1994, 1, p. 17-24
Publisher:	Bureau of Business Research
Subject:	Production operations \| TQM

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Extent:	application/pdf
Type of publication:	Article
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005546515