A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Michael Sony; Nandakumar Mekoth
| Year of publication: |
2012
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|---|---|
| Authors: | Sony, Michael ; Mekoth, Nandakumar |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 12.2012, 4, p. 490-508
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| Subject: | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Dienstleistungsberufe | Service workers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009576342